Policy

WARRANTY

Warranty Returns

Before sending back a product for repair, please contact Dremel DigiLab Customer Service (available 8AM - 5PM CT M to F, except on holidays) to obtain a repair form: 1-844-437-6533.  

Complete the repair form, and include it along with a copy of your receipt, in the box. If you do not have a copy of the receipt, write down an approximate purchase date.  Detailed notes on the troubles that you are experiencing will greatly help our technicians.

All 3D Printers should also be returned in original packaging to protect the printer from damage in shipping. If the original packaging is not available you can request a set from 3PITech (contact us). Dremel recommends the purchase of insurance to protect against loss or accidental damage for which we cannot be responsible, and that it be shipped with tracking. Retain the documentation in the event your shipment does not arrive. Ship all 3D printers with their power cord.

Once we receive the product, it will be evaluated. If there is a charge for the repair, we will contact you directly. If not, we will complete the repair and get the product back to you via USPS or UPS depending on the weight and size of the item.  It is the buyer’s responsibility to pay for return shipping fees for repairs that are not covered under warranty.  Dremel customer service will provide you with the shipping address and instructions.

Product Warranty Registration

To access the Product Warranty registration form click here 

REFUND & RETURNS

Refund & Returns

Unopened returns must be initiated within 30 days of delivery of the product, and only items that were purchased on 3pitech.com and are unused, unopened, and resalable can be returned for full refund.

Please include proof of purchase showing order number, date and purchase price from 3pitech.com. 

Refunds will only be given to purchases made from 3pitech.com. Returns that are open or used will incur a 10% restocking fee of the total purchase price, which will be deducted from the refund amount.

All 3D Printers should also be returned in original packaging to protect the printer from damage in shipping. 3PI Tech Solutions will not be responsible for damage to products packed improperly. All other items should be packaged in a box using packing material to eliminate extra space, and include a note with your name, phone number, mailing address, email address and the reason for the return.

It is the buyer’s responsibility to pay return shipping fees. 

To start a return of an product, complete the contact us form to initiate your request. If your return is accepted, we will provided you with an Return Goods Authorization (RGA) number, as well as instructions on how and where to send your package. Items sent back to us without an RGA will not be accepted.

Dremel customer service will provide you with the shipping address and instructions.

Using the carrier of your choice (we recommend UPS), ship the package to the address provided. We recommend shipping with tracking and insurance, and retaining the documentation in the event your package does not arrive.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


SHIPPING POLICY

Shipping and Delivery

Your purchased items will be delivered via UPS ground.  Depending on the weight and size of the package.  You will receive an email once the order has shipped with tracking information.  A signature may be required for the delivery of some packages.

Estimated time of delivery for ground shipping will vary (3 to 6 business days) depending on the shipping address location.

Shipping costs are calculated by order value.  Here are the price breaks:


$0.00–$499.99                $15.95
$500.00–$999.99            $31.95
$1,000.00–$2,249.99      $50.00
$2,500.00 and up            $100.00

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Out of Stocks / Sold Out

If for any reason you would like to order an item which is out of stock, please contact us for an estimated date of replenishment.  In some circumstances, we may allow the purchase of an out of stock item with pre-approval.

PAYMENT POLICY

Payment

3PI Tech Solutions gladly accepts credit card payments for online purchases only.

Purchase Orders (POs) will be invoiced with NET 30.  A link to QUICKBOOKS® MERCHANT PAYMENTS will be on the invoice. 

It is free and secure payment site.

POs paid by check and mailed through the US post office run a risk of interception and check fraud. We have seen an increased number of these occurrences in 2022. We highly urge all customers paying by check to use an electronic payment format whenever possible. For checks over $1,000, we highly encourage you to use a certified courier with tracking (i.e. UPS/FedEx).

If a check is returned by your financial institution for any reason, an additional $30.00 charge will be added to the full repayment amount.

privacy

Collecting Personal Information

This Privacy Policy describes how 3pitech.com (Shopify platform site) (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.


Device information


  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.


Order information


  • Examples of Personal Information collected: name, billing address, shipping address, payment method, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, 3rd Party Warehouse - Champion Logistics, Amazon (FBA), PayPal (check-out information only) and our Zoho CRM (sales quote only).

Customer support information

  • Examples of Personal Information collected: All customer support inquiries are linked to Dremel customer support website
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: customer service/tech support

 

Minors


The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.


Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • Shipping information to 3rd Party Warehouse - Champion Logistics and Amazon (FBA)


Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Selling Personal Information

CCPA


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you, or a designated/authorized agent, would like to exercise these rights, please contact us . 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.


Reporting and Analytics


Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us or by mail using the details provided below:

3PI Tech Solutions, 5600 N. River Road, Suite 800, Rosemont, IL 60018, United States

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority: https://www.bbb.org/file-a-complaint/search