1) Use the Materials Library

The easiest way to identify optimal settings is to select the material type from the material library in your Dremel software. This will auto-populate your print settings with recommended settings. If these don’t work perfectly, try adjusting the settings up or down 5-10%. Once better settings are identified, they can be stored by creating a duplicate of the Dremel material, or creating your own in the Materials>More menus.

2) Run Test Files

If your material isn’t listed in the library, then you can run test files from the LCD touchscreen on the material you would like to use. You can choose either engrave or cut test files under Tools>Test Files that will run a wide variety of settings on a single sheet. It is recommend that you use a single piece of material that is 20” x 12” in dimension, and run all the test files at one time. You can then select the desired results based on the output.

1) Browser Problem

Refresh your web browser to see if that solves the issue. Double check to make sure your browser is up to date. Outdated browsers can cause software issues.

2) Connection Problem

Most software problems are caused by a loss of connection. Validate that your computer and laser are both connected to the same network and/or the Ethernet cable hasn’t come unplugged, or the wireless router has not shut off.

3) Hardware Problem

Restart the machine by turning the laser off, waiting a few seconds, then back on. Once the laser starts back up, refresh your web browser.

4) Software Problem

Check for updates through your laser’s touchscreen under the Tools menu. Update to the most recent software version where applicable.

5) If Problem Persists

If none of the above resolve the issue, contact Customer Service at 1-844-437-6533.

Check the following 4 topics to see what's causing you to have difficulty connecting to the laser software:

1) Browser Error

If your software says “disconnected,” it is having trouble communicating with your laser. Try refreshing your browser. Double check to make sure your browser is up to date. Outdated browsers can cause software issues.

2) Lost Connection

Validate that your computer and your laser are both connected to the same network and/or the Ethernet cable hasn’t come unplugged, or the wireless router has not shut off.

3) IP Address Changed

Occasionally your IP address changes. Double check that the IP address at the bottom left of your touchscreen matches the one you’ve typed into your browser.

4) Security Issue

Sometimes there are security measures built into your network and/or your browser that could be preventing you from accessing the Dremel software. Check with your IT/Data Security team.

If none of the above resolve the issue, contact Customer Service at 1-844-437-6533.

1) File Type Issue

Sometimes the software has problems importing certain files. Try exporting your design as a different file type. The Dremel software accepts both vector (SVG, PDF) and rastor image (JPEG, PDF, PNG) based files. A PDF can cut and engrave using a single file, however, this is not the recommended method as the software may not correctly interpret the two components. Most designers use software such as Corel Draw or Adobe Illustrator to create files.

2) Design Software Issue

Sometimes the software has problems reading certain files from certain design software programs. Typically when this happens (scaling issues, importing hidden layers, etc) “printing” to PDF from the design software rather than “exporting” to PDF will solve the problem.

3) Excess White Space

Most of the time the Dremel software will remove the white space from your objects so the boundary is encompassing the actual object, but occasionally it detects the boundary of the workspace you created the object in. For engraving especially, if this boundary is within ~1” (18.4” total engraving width) of the left or right side of the software, it will think your engrave object is too close to the edge. This can be solved by making the workspace smaller in your design software and re-exporting, or by exporting as another file type.

4) Digital Water Marks and Copywriting

There may be occasions when you import a file and it appears blacked out or does not show up at all. This may indicate that the file is copy write protected. A digital water mark may also be embedded in your image which would also indicate that the file is protected.